Frequently Asked Questions

Everything you need to know about the ASCSSOSA Alumni Portal.

Membership & Registration

Verification

Networking, Connects & Directory

Groups & Messaging

Jobs, Marketplace & Business Directory

Donations & Fundraising

Referrals & Rewards

Account & Privacy

Still have questions?

Create an account and submit a support ticket — our team is always happy to help.

Frequently Asked Questions

Membership & Registration

Who can join the ASCSSOSA portal?

How do I create an account?

Is membership free?

Can I update my details after registering?

Verification

What is verification and why do I need it?

How do I get verified?

Is there a fee for verification?

What badge types are available?

What happens after I pay for verification?

My verification was rejected. What should I do?

Networking, Connects & Directory

What is the Connect page?

How do Connections work?

What is the Alumni Directory?

Can I send a direct message?

What is skill endorsement?

What is the Mentorship Program?

Groups & Messaging

What are the Groups?

What are Set Discussions?

What can I do in a group chat?

Who manages the groups?

Jobs, Marketplace & Business Directory

Can I post job opportunities?

What is the Marketplace?

What is the Business Directory?

Can I run ads?

Donations & Fundraising

How does the donation platform work?

Is my donation secure?

What is the Honorary Founders Program?

Do I get a receipt for my donation?

Referrals & Rewards

What is the Referral Program?

How do I get my referral link?

How much do I earn per referral?

Do I earn commissions on payments too?

Which payments don't earn commissions?

When do I get credited for a referral?

How do I withdraw my referral earnings?

Account & Privacy

How do I update my profile information?

Can I delete my account?

Who can see my profile?

How do I contact support?

Still have questions?